Delivery Policy

Last updated: 18-11-2025

At RozzanoCart, operated by The Ivory Collective Limited, we are committed to providing our customers with reliable and efficient shipping services.

Free Shipping

We offer free shipping within the Netherlands and Belgium. There are no additional shipping costs for orders delivered within these countries.

Order Processing

Orders placed before 5:00 PM (GMT+01:00), Central European Time (Amsterdam) will be processed on the same day. Orders placed after 5:00 PM will be processed within a maximum of 12 hours.

Shipping Time

After processing and shipment, orders are generally delivered within 1–2 business days in the Netherlands and Belgium. Once your order has been shipped, you will receive an email containing a Track & Trace code. Delivery times may occasionally vary due to circumstances beyond our control, such as weather conditions, public holidays, or carrier delays.

Delivery Availability

We currently ship to:

The Netherlands
Belgium

Delayed Deliveries

If your order is significantly delayed or has not been delivered within the expected delivery period, please contact us at Info@rozzanocart.com. We will work with you to resolve the issue as quickly as possible.

Damaged or Lost Packages

We are responsible for your order until it has been delivered to you. If your package arrives damaged or does not arrive, please contact us at Info@rozzanocart.com so we can assist you.